Shipping policy

Order Processing
Orders are typically processed within 1–3 business days.

Shipping Times
• Domestic Shipping: 2–7 business days
• International Shipping: 5–15 business days
Delivery times are estimates and may vary.

Shipping Fees
Shipping costs are displayed during checkout before payment.

Order Tracking
Tracking information will be provided once the order has been shipped.

Delayed Shipments
Unexpected delays may occur due to weather, carrier issues, customs inspections, or 
peak seasons.

Incorrect Addresses
Customers are responsible for providing accurate shipping information. VELOURA is not 
responsible for delays caused by incorrect addresses submitted during checkout.

Lost Packages
If a package is confirmed lost by the carrier, VELOURA will offer either:
• A replacement shipment, or
• A full refund

Damaged Deliveries
Customers must report damaged packages within 48 hours of delivery and provide 
photographic evidence.

Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees 
imposed by their local authorities.

Force Majeure
VELOURA shall not be liable for delays caused by events beyond reasonable control, 
including natural disasters, government restrictions, strikes, or transportation disruptions